HELP CENTER

How can we help?

Quick answers about discovering services, booking appointments, managing profiles and using I Beauty Card.

FOR VISITORS

Finding and saving services

What is I Beauty Card?

I Beauty Card is a discovery and connection platform for beauty and wellness professionals, independent providers and companies.

Do I need an account to browse?

No. You can explore public profiles and services without an account. An account may be required to save profiles, submit reviews, track applications or access personal activity.

How do I save a professional or company?

Select the bookmark icon on a card or profile. Your saved profiles are available from the Saved Profiles section when supported by your account or browser.

FOR PROFESSIONALS & COMPANIES

Profiles and membership

Who can create a professional profile?

Eligible independent professionals and companies can register and create a public profile. Accurate business, contact and service information must be provided.

Can a company manage team business cards?

Yes. Company accounts can connect and manage eligible team Business Cards, subject to the available account controls and member approval.

Can I use my own booking website?

Yes. Where available, booking settings allow a company or professional to use the I Beauty Card booking flow or direct visitors to an approved external booking URL.

BOOKINGS & REVIEWS

Appointments and feedback

Who confirms my appointment?

The listed professional or company is responsible for reviewing and confirming booking requests. A submitted request is not confirmed until its status is updated.

Are payments handled by I Beauty Card?

Payment handling depends on the provider and selected service. Always review the booking summary and the provider's payment or cancellation terms before completing a transaction.

How do reviews work?

Logged-in users can submit relevant feedback where reviews are enabled. Reviews may be moderated or removed if they violate our content standards.

PRIVACY & SUPPORT

Your information

How can I update or delete my information?

Use your account settings where available, or contact our support team for help with an access, correction or deletion request.

Where can I read the full policies?

Please review our Privacy Policy and Terms of Service for complete information.

Still need help?

Send your question to our membership support team.

Email support